Privacy Policy

LiveRoof Ontario ("we," "us," or "our") operates the websiteliveroofontario.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada'sPersonal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website or submitting an inquiry, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information only to the extent necessary to respond to your inquiries and provide our services.

Information you provide directly

• Name, email address, and phone number submitted through our contact form
• Company or organization name and project region
• The content of messages or inquiries you send us

Information collected automatically

• Basic server logs including IP address, browser type, and pages visited
• Cookies and similar tracking technologies used to improve site functionality (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide project quotations or technical support
• Send follow-up communications related to your request
• Improve our website content and user experience
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share it with:

• LiveRoof Global, LLC — our parent organization, to the extent necessary to fulfill your request or provide technical resources
• Service providers — trusted third parties (such as our form processing provider) who assist us in operating our website, subject to confidentiality obligations
• Legal authorities — when required by law, court order, or to protect the rights, property, or safety of our company, customers, or the public

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Contact form submissions are retained for a reasonable period to support any ongoing project relationship and are then securely deleted or anonymized.

5. Cookies & Analytics

Our website may use cookies — small text files stored on your device — to remember your preferences and analyze how visitors use the site. We may use a third-party analytics tool (such as Google Analytics) to collect aggregate, anonymized data about site traffic.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some parts of our site may not function properly if you disable cookies.

6. Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to our use of your information (subject to legal or contractual restrictions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the details in Section 9 below.

8. Third-Party Links

Our website contains links to external sites operated by our partners (including liveroof.com and hydropavers.ca). Once you leave liveroofontario.ca, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer: